by Noah Larsen | Mar 27, 2024 | Consumer & Brand
In our virtual world, many professionals have logged off a Microsoft Teams call and received the note: “How was your call quality?” Consumer feedback is important in nearly every service of our day-to-day. Making data-driven decisions means making educated decisions....
by Noah Larsen | Feb 26, 2024 | Patient Experience
CARES™ Connect: Safer Transitions, Unexpected Benefits, and Lessons Learned Hosted by: Alexandra Winters, Assistant Vice President for Patient Experience at Nuvance Health Audrey Page, Senior Vice President, Patient Experience Solutions at PRC Nuvance Health knew the...
by Noah Larsen | Jan 15, 2024 | Consumer & Brand
An obvious but telling truth: hospitals and health systems thrive with actionable data to guide future initiatives. To see the full picture of their healthcare experience, we encourage our partners to conduct research across PRC’s solution lines and explore the...
by James Ratliff | Dec 14, 2023 | Patient Experience
When we look towards enhancing the patient’s experience, it’s not always about the time spent with patients. Although more time would be appreciated, healthcare providers can often make a more significant impact through the words used and their overall demeanor. In...
by James Ratliff | Dec 6, 2023 | Employee Experience, Patient Experience
As hospitals across the country strive to balance efficiency with ensuring excellent patient experience, one of the obstacles requiring attention is patient readmissions. Improving readmissions is vital for health systems because it signifies a commitment to...