Now Available - 2024 National Nursing Study

Download Now

Contact Us

  • This field is for validation purposes and should be left unchanged.

Adding Patient Perceptions to Control Charts

Adding Patient Perceptions to Control Charts

Control charts, or “Shewhart charts,” have become increasingly popular as part of a hospitals’ quality improvement regimen. They are often used when analyzing hospital acquired infections, emergency room wait times, and several other quantitative processes that need...
Scripting the Patient Conversation

Scripting the Patient Conversation

“Scripting” in healthcare describes specific phrases that caregivers use to increase patients’ understanding of the care, improve perceptions of the hospital, communicate reasons behind actions, etc. Quint Studer often talks about “key words at key times,” which are...
Discussing Key Drivers®

Discussing Key Drivers®

Key Drivers of Excellence® are the areas that are most influential to patients’ overall perceptions; they provide you with a more specific place to focus your efforts. The definitions of “Cleanliness,” “Patient Privacy,” and other Key Drivers may vary depending on the...