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The Beryl Institute Patient Experience Conference: To Care is Human

April 16, 2019

Each spring The Beryl Institute holds the Patient Experience Conference to support leaders improving the patient experience across various roles. This year, the event took place April 3-5 in Dallas, Texas and celebrated the incredibly accurate theme “To Care is Human.” This conference is an entire body of work dedicated to improving the healthcare experience for patients, uniting leaders in patient experience roles who strive to make their facilities and teams better. It’s a wonderful experience to end up in a room full of dedicated professionals all working towards the same goal, thirsting for knowledge and the support from others to be successful.

Jason Wolf, President & CEO of The Beryl Institute, announced their new Experience Ecosystem tool which allows team members to take an assessment to identify the strategic areas from the Experience Framework in which their hospital has opportunity to improve. The Ecosystem then provides leaders with the resources and solutions to work towards those goals. The first step is to answer questions on the online assessment, which can be completed by one individual or a group from your organization. Once your opportunities have been identified, you can navigate to the desired strategic area which will provide resources, organizations, and solution providers tailored to your needs.

The Beryl Institute felt compelled to create this tool after hearing that both new and seasoned leaders felt bombarded by and confused about the abundance of resources available to healthcare organizations. Hospitals are hungry for a framework, and the Beryl Institute is eager to help members find the tools they need to be successful.

PRC supports The Beryl Institute’s effort to aid hospitals & health systems in navigating the ever-expanding patient experience landscape. Professionals continue to earn the CPXP (Certified Patient Experience Professional) certification, new technologies are being developed and integrated into existing processes, and there are continually new innovations to explore as the importance of the patient experience grows. PRC and our Excellence Accelerator® will continue to align with these efforts, working with our client partners and industry experts to bring the most effective, and highest quality, solutions to the table.

As an attendee I feel grateful to participate in this work and so glad there is a movement to better both the patient experience, and humanity overall. Dr. Wolf made the comment that patient experience is “…humans beings caring for human beings,” which wholly resonated with me. Healthcare is absolutely about the medicine and science to treat patients, this is of course, expected; but there’s also a very real compassionate, human component we would be remiss to overlook in the healing process as well.

We applaud the work of the Beryl Institute and their members as they continue advancing the message of patient experience and reminding us all that #ToCareIsHuman.