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2023 PRC Healthcare Experience Summit OnDemand Sessions

September 29, 2023

Revisit a day of of learning, networking, and recognition.

PRC hosted 2023 PRC Healthcare Experience Summit, a conference full of sessions that explore the most pressing topics in healthcare. Attendees were able to connect with fellow hospital leaders and healthcare professionals, all from the comfort of their computer in a sleek, user-friendly virtual setting. Another key component of our summit is the presentation of the 2023 Healthcare Leadership Awards, recognizing professionals who embody PRC’s core values and exemplify excellence in our facets of healthcare intelligence.

Access OnDemand recordings of each of the sessions below, and contact us if you’re interested in receiving the slide deck of any presentation.

Healthcare Experience Summit Welcome & Keynote Session: Perfecting the Journey

Hosted by:

  • Rob Minkes, MD, PhD, MS-LOD, Physician Coach at Healthcare Experience Foundation/PRC Excellence Accelerator®
  • Matthew Whitaker, Ph.D., Founder and CEO; Senior JEDI Coach and Speaker at Diamond Strategies, LLC; Healthcare Experience Foundation/PRC Excellence Accelerator®
  • Molly Engebretson, Client Success Manager at PRC

Creating a Culture of Mutual Care and Mutual Respect

Hosted by:

    • Kelly F. Marcroft, RN, MSN, CEN, CPXP, Director of Human Centered Care, Emergency Services at Hartford HealthCare
    • Elizabeth Begley, MS, RN, LNC, CPXP, System Director of Customer and Patient Relations at Hartford Healthcare

“I Quit”: Combatting Nurse Burnout with Resiliency Solutions

Hosted by:

  • Tracy Hall, Associate Director, Physician & Employee Solutions at PRC
  • Cynde King, PhD, Senior Vice President, Physician and Employee Solutions at PRC
  • Deborah Zastocki, DNP, Executive Coach at Healthcare Experience Foundation

Medical Practice Loyalty – Expanding Patient Loyalty Among Physicians and Advanced Practice Providers

Hosted by:

  • Dolan Abu Aouf, PA-C, MMSc, Director of Advanced Practice Providers, Director of Academics and Medical Education at Gulf Coast Medical Center
  • Terry Mainous, MSN, RN, CMPE, Chief Nursing and Operations Executive at Lee Health-Lee Physician Group
  • Katie Owens, President at Healthcare Experience Foundation

CARES™ Connect: Safer Transitions, Unexpected Benefits, and Lessons Learned

Hosted by:

  • Alexandra Winters, Assistant Vice President for Patient Experience at Nuvance Health
  • Audrey Page,Senior Vice President, Patient Experience Solutions at PRC

Awards Ceremony for PRC’s 2023 Healthcare Leadership Awards

Hosted by:

  • Katie Owens, President at Healthcare Experience Foundation

Synchronized Marketing: Utilizing Your Care Teams For Success

Hosted by:

  • Keith Schneider, Director, Consumer & Brand Studies at PRC

Reducing Health Inequities: Identifying Needs of Specific Patient Populations

Hosted by:

  • Jessica Reker, MPH, RN, Director of Community Health & Outreach at Good Shepherd Health Care System
  • Caitlin Cozad, Marketing & Communications Director at Good Shepherd Health Care System
  • Jana Distefano, MPH, Director, Community Health at PRC

How We Show Up: Communication Strategies for Turning “Very Good” Into “Excellent”

Hosted by:

  • Michelle Brady, MSHAL, BSN, RN, CPXP, Chief Patient Experience Officer at MyMichigan Health
  • Jan Gnida, CPXP, Senior Vice President, Research Operations at PRC

Infusing your Organization’s Values in Patient Experience Survey Strategy”

Hosted by:

  • Heather Lazarides, MHA, MS CCC-SLP, CPXP, Clinical Program Manager at Barnes-Jewish West County Hospital
  • Jan Gnida, CPXP, Senior Vice President, Research Operations at PRC

Finding Joy in the Workplace: How Staff Satisfaction Translates to Patient Satisfaction

Hosted by:

  • Matthew Fidler, DHA, CPXP, Director of Patient Relations at Augusta Health
  • Tim Bowen, Client Success Manager at PRC

Healthcare Experience Summit Closing

Hosted by:

  • Crystal Robaina, Vice President, Client Success at PRC