2025 Healthcare Experience Summit - September 23, 2025

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A Lot Can Happen in 15 Minutes: Patient Experience in the Physician Office

May 4, 2022

PRC has interviewed hundreds of thousands of patients about the experience of visiting their doctor’s office, using both the PRC Loyalty Survey and the Clinician & Group (CG-CAHPS) Survey. Time and time again, our research shows that four things significantly impact how patients feel about the overall experience.