Communications that Matter: The Value of Verbatim Employee Feedback
Hosted by:
- Phil Amos, Director of Human Resources at Memorial Health System
- Tracy Hall, MSHAL, Director, Physician & Employee Solutions at PRC
In 2023, Memorial Health System began to rethink their HR communications, looking inward to establish transparency between hospital leadership and their nursing units. Drawing from their employee engagement data, including open-ended questions, the hospital started incorporating themes from their care team’s comments during staff meetings and huddles, all while truly taking that feedback to heart when planning improvement initiatives. These changes broke down perceived walls between staff and leadership to show genuine desire from management to strengthen their employee engagement and well-being. As such, this move has been accompanied by improvements across all dimensions of Memorial’s employee engagement studies, including a 6.3% top box improvement for “Upholding Mission,” 3.9% growth in “Senior Leadership,” and a 6.8% increase in “Patient Care” year-over-year.
This session explores the lessons learned from Memorial’s refreshed approach to employee communications, covering how attendee organizations can field and utilize open-ended feedback to create transparency, inspire meaningful dialogue, and ultimately improve employee engagement in their organizations.
Learning Objectives:
- Explore innovative ways to incorporate employee feedback in their organizational and HR communications.
- Discover strategies for identifying improvement opportunities within open-ended comments and analyzing employee sentiment.
- Visualize the impact of leadership and communicative transparency on employee engagement and overall hospital performance.
Click below to view an OnDemand recording of the session, and view the full list of 2025 summit session recordings here.
