PRC remains committed to the philosophy that the investment with the biggest return is the delivery of an excellent experience for your patients so that you have earned their loyalty to your organization. Even in the era of VBP, the firmest financial footing for your organization will be built on a commitment to ensure every patient deserves an outstanding experience. We continually evaluate our approach to measuring this outcome, and have given a closer look at the Net Promoter Score® concept.
Analyzing Net Promoter Scores
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