by James Ratliff | May 24, 2023 | Consumer & Brand
PRC recently completed gathering the data for the 2023 National Consumer Study. As we begin analyzing the data, I wanted to take a specific look at disparities between urban and rural markets. Our previous blog detailed outmigration, where consumers seek specialized...
by James Ratliff | May 24, 2023 | Employee Experience, Patient Experience
Leslie Lincoln joined Norwalk Hospital in 2013 and was named CNO of the hospital in 2019. The 366-bed acute care hospital is located in Norwalk, Connecticut, and operates as part of Nuvance Health. Through her position, Lincoln and her care teams serve residents of...
by James Ratliff | Apr 24, 2023 | CHNA
In the Community Health Needs Assessments (CHNAs) that PRC has conducted in hundreds of communities across the US in recent years, mental health has consistently emerged as a top priority need. As with these local surveys, our PRC National Health Survey takes a...
by James Ratliff | Apr 24, 2023 | DEI, Patient Experience
In a recent proposed rule, CMS announced several changes for HCAHPS guidelines as a result of observations from the 2021 HCAHPS mode experiment. CMS is currently seeking feedback on the following proposed changes, with the potential for these updates to begin with...