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Client Spotlight: Recognizing and Supporting Care Teams Translates to Excellent Patient Care

May 24, 2023

Leslie Lincoln joined Norwalk Hospital in 2013 and was named CNO of the hospital in 2019. The 366-bed acute care hospital is located in Norwalk, Connecticut, and operates as part of Nuvance Health. Through her position, Lincoln and her care teams serve residents of Fairfield County, Connecticut, along with communities in the surrounding New York metro. In 2022, Lincoln achieved a PRC Healthcare Leadership Award for Outstanding Culture, with her nomination stating that she “encourages a transparent, positive culture at their hospital, all with a willingness to hear ideas for improvement, especially related to employee engagement and patient care.” Indeed, Lincoln and Norwalk Hospital recognize that a strong organizational culture supports a thriving patient experience, so the hospital leads multiple efforts to ensure excellence in both.

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