by Isaiah Dominguez | Apr 11, 2019 | Patient Experience, Utility
You already know you’re going to pack your day with learning at the 2019 PRC Excellence in Healthcare Regional Summit, but did you know you can get educational credit for your efforts? With insights from PRC professionals and industry leaders alike, our summit helps...
by Isaiah Dominguez | Apr 5, 2019 | CHNA
It can be hard to get communities to be interested in hard numbers and data, but we have found that communities are exponentially more engaged when they can relate to the respondents. For PRC, this goes beyond just interviewing friends and neighbors. Our approach to...
by Isaiah Dominguez | Mar 29, 2019 | Employee Experience
Through diligent research, Dr. King and Leigh Ann Bradley dispelled nursing myths and found trends in generations focusing on engagement. In this study, they detail the findings, discuss tactics, and offers strategies for your organization to improve nursing...
by Isaiah Dominguez | Mar 29, 2019 | Patient Experience
5 Essential Elements of Service Recovery Presented by: Lori Isaac, MBA, Regional Patient Experience Manager at Prime Healthcare Services, Inc. We’ve all experienced bad service at some point in our life, but what separates the “that was unpleasant” from the “never...
by Isaiah Dominguez | Mar 28, 2019 | Consumer & Brand
PRC created the Brand Power Index to specifically examine each hospital in a given market, and where they are in each of these stages. Using proprietary weighting and a calculation of each score compared to what score they should be getting based on location, we...
