by Isaiah Dominguez | May 10, 2019 | Employee Experience, Patient Experience, Physician Partnership, Utility
PRC was excited to host our first, one-day Excellence in Healthcare Summit in Indianapolis on May 3rd, 2019. Our experienced team of presenters from PRC, Excellence Accelerator®, and Industry leaders engaged a full house of attendees on a range of topics from...
by Noah Larsen | May 9, 2019 | Employee Experience, Patient Experience
Knowing what data to display and how often to display it is tough for many. Every question cannot be a top priority, which means that data from every question should not be displayed. Instead of displaying all survey data, share data from the one or two questions that...
by Isaiah Dominguez | May 8, 2019 | Employee Experience, Patient Experience
According to new research from PRC and the Healthcare Experience Foundation, across both Emergency Department and Critical Care Unit patients, perceptions of teamwork between doctors, nurses, and staff was the number one key driver impacting patient loyalty. The...
by Noah Larsen | May 1, 2019 | Employee Experience
To create and sustain change, it is important for the senior team to communicate a compelling, shared vision of success. That message must permeate the organization from the Boardroom to the Bedside. Building workforce momentum begins with both a confident and...
by Noah Larsen | Apr 30, 2019 | Employee Experience, Patient Experience
PRC is devoted to helping our clients create cultures of excellence by building patient, employee and physician loyalty. As a result, focusing on key drivers are essential to patients rating their quality of care as “Excellent”. Teamwork is the most frequently...
by Noah Larsen | Apr 15, 2019 | Employee Experience, Patient Experience
“Managing up” occurs when we highlight positive aspects of our service or organization. Many organizations are faced with challenges, from old facilities to high turnover rates, so they hesitate to use this approach for improving perceptions. These same...
