by Isaiah Dominguez | Jul 12, 2019 | Excellence Accelerator, Patient Experience
At its simplest, Service Recovery is a set of tools and techniques that can be used to make things right after something has gone wrong with the healthcare experience. Service Recovery should activate the moment we identify we have not met the patient or their loved...
by Noah Larsen | May 25, 2019 | Employee Experience, Excellence Accelerator
A rapid improvement resource from PRC’s Excellence Accelerator® team about teamwork in the workplace.
by Noah Larsen | Apr 1, 2019 | Excellence Accelerator, Patient Experience
Service Excellence Coaches must exhibit the qualities, characteristics, and values espoused by the organization. These are people who are seen as leaders in the organization, whether formal or informal. They are highly respected and exhibit the behaviors and attitudes...
by Isaiah Dominguez | Mar 7, 2019 | Employee Experience, Excellence Accelerator, Patient Experience, Physician Partnership
Benchmarking is a process by which a group or entity can see how they compare against other like groups or entities, giving us a sense of how well we are doing and helping us to identify room for growth. Yet, as anyone who has tried comparing the ever-perplexing...
by PRC | Nov 26, 2018 | Excellence Accelerator
Casting a Vision for Excellence How can we support your path to excellence? We want to hear from you! Join us, as Katie Owens opens the floor to a virtual round table discussion centering on PRC Excellence Accelerator®. This interactive session allows you to meet...
by PRC | Oct 29, 2018 | Excellence Accelerator
Healthcare organizations are pressed at every point of care to create an ‘always experience’ every time, for every patient. With continuous improvement in healthcare solutions, patients expect higher levels of care with integrations across the entire system, forcing...
