by Noah Larsen | Apr 15, 2019 | Employee Experience, Patient Experience
“Managing up” occurs when we highlight positive aspects of our service or organization. Many organizations are faced with challenges, from old facilities to high turnover rates, so they hesitate to use this approach for improving perceptions. These same...
by Noah Larsen | Apr 15, 2019 | Patient Experience
Let’s face it; hourly rounding is commonly considered the silver bullet for patient experience, quality, and safety outcomes. Yet consistency in practice and competency in process is elusive in most organizations. All that is required is ensuring staff visit the...
by Isaiah Dominguez | Apr 11, 2019 | Patient Experience, Utility
You already know you’re going to pack your day with learning at the 2019 PRC Excellence in Healthcare Regional Summit, but did you know you can get educational credit for your efforts? With insights from PRC professionals and industry leaders alike, our summit helps...
by Noah Larsen | Apr 10, 2019 | Patient Experience
To establish a percentile ranking, PRC compares your data to our national normative database, which is compiled on an annual basis. Requirements to achieve the 50th or 90th percentile this year are usually different than last year and will likely be different next...
by Noah Larsen | Apr 10, 2019 | Patient Experience
Anyone who visits PRCEasyView.com® will quickly realize that the two most obvious and important numbers on the website are Percent Top Box and Percentile Rankings. Each of these numbers has unique value and it is important to understand the different roles they play....
by Noah Larsen | Apr 1, 2019 | Excellence Accelerator, Patient Experience
Service Excellence Coaches must exhibit the qualities, characteristics, and values espoused by the organization. These are people who are seen as leaders in the organization, whether formal or informal. They are highly respected and exhibit the behaviors and attitudes...
