Determining Action Plan Success

Outcomes measures are important and the target of many strategies. But they are not always useful in understanding the journey; they are not helpful in identifying challenges along the way. Put simply, if your outcomes measures don’t move after an action plan has been put in place, what is the cause? Is it because it is targeting the wrong issue? Is it because it is not being implemented effectively? Is it because it is being implemented inconsistently? At some point, you are going to want to evaluate the success of the plan and you will want this decision to be evidence-based. Process measures indicate whether the unit is complying with the action plan and are more immediate and directly tied to
behaviors. Depending on the need, these process measures can be either objective or subjective.