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Foundations of Excellence: First Impressions

February 16, 2022

PRC’s PX Success Series “Foundation of Excellence” sessions provide education on key components to establishing an understanding of purpose for patient experience, how to consistently convey your culture, and how to leverage your patients and their loved ones as care team members.

In this video, PRC equips you with the following learning objectives:

  1. Learn the importance setting a positive first impression has on a patient’s overall experience
  2. Learn how to begin more intentionally designing the impressions given to your patients by exploring through observation what your organization or department’s environment says
  3. Learn practical steps for success in setting first impressions.