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Why Patient Experience Is Important: HCAHPS and Value-Based Purchasing

February 17, 2022

PRC’s PX Success Series “Why is PX Important?” sessions provide education on the power of excellence, including the impact on loyalty, and the outcomes of creating an excellent experience. Also included in this series is an overview of the importance and impact of HCAHPS and Value Based Purchasing.

In this video, HCAHPS and VBP, PRC equips you with the following learning objectives:

  1. Understanding the purpose of HCAHPS
  2. Understanding the scope and impact that HCAHPS has on a hospital’s Medicare Reimbursement and public reporting
  3. Understanding what the four approved modes of administration are for the CAHPS® hospital survey
  4. Understanding the VBP program and what percentage of the program is linked to HCAHPS

Sources and Further Resources:

For more in depth information on the HCAHPS survey, such as who is eligible and for reporting purposes please check out our other related PX Success Videos: “Confidence in CAHPS®: About HCAHPS Reporting” and “Confidence in CAHPS: About HCAHPS Sampling” (coming soon)
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