Insights

Simple Ways to Authentically Show Gratitude as Hea...

Today’s discussion focuses on the implementation of gratitude in straightforward and unique ways to make a genuine impact on people.

Time and time again, our research shows that four things significantly impact how patients feel about the overall experience.

Explore the importance of emotional intelligence and its value to the worldwide community of healthcare workers and the patient experience.

CMS announced several changes to Value Based Purchasing (VBP) for HCAHPS due to observations about data collected during the pandemic.

CMS published a table that summarized changes in individual hospital level scores with data through Q3 2021.

The reality of the opioid epidemic further highlights the critical role healthcare professionals play in combatting opioid addiction.