Insights

Takeaways on Improving the Patient Experience from...

We discuss takeaways, inspiring stories, and more from the Beryl Institute ELEVATE PX 2022 Conference.

Compassionate actions such as being an active listener and giving other people our undivided attention can go a very long way.

Join PRC to learn about the newly-approved OAS CAHPS mixed mode methodologies that contain an e-survey component.

Explore the possibilities of sifting through data to gain key insights and using data to tell a story and improve the patient experience.

Since Q1 2020, publicly reported HCAHPS scores have fallen and remain lower than pre-pandemic levels across all HCAHPS measures.

CMS discussed preliminary findings from last year’s HCAHPS mode experiment and a loose timeline for “HCAHPS 2.0.”