Insights

HCAHPS Experience Resources: Nurse Communication—L...

Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.

CMS Publishes OPPS Proposed Rule 2021

CMS published an OPPS proposed rule, containing information for programs including OAS CAHPS & the Radiation Oncology (RO) Model.

The Conversation Curve™ for Navigating Conflict –...

The Conversation Curve™ is a conflict resolution model with a powerful purpose: it can guide a difficult conversation to a positive solution.

Physician Engagement, Communication, and Results S...

HXF co-founder and president Katie Owens joins to discuss supporting senior teams & physician leaders with advancing the physician experience.

Call Filters: Wait Time Exclusions

In order to reduce survey fatigue among patients, PRC has put forth a wait period exclusion protocol that is consistent with CMS’ guidelines.

CMS Seeks Feedback on Dialysis Patient Experience...

In a recent proposed rule, CMS asked for input on potential patient experience measures for the ESRD (End Stage Renal Disease) Treatment Choices (ETC) Model.