Insights

PRC’s National Health Survey Brief: Racial/E...

Race & ethnicity are risk markers for other underlying conditions impacting health, such as housing, education, and other social determinants.

HCAHPS Experience Resources: Overall Ratings

Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.

How Your HCAHPS Data Gets Used

Your hospital uses your HCAHPS survey results for your own improvement, but other organizations also use the HCAHPS data PRC submits to CMS.

HCAHPS Experience Resources: Responsiveness

Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.

When the Patient Experience Shifts: Findings and I...

Explore data trends during COVID-19 across the continuum of care to provide context for your own PX performance evaluation & goal setting.

HCAHPS Experience Resources: Nurse Communication

Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.