Insights
Get our latest insights on the topics that matter most to you.
Insights
The Importance of Discharge Units in PX
Why is the entire inpatient experience measured through a single discharge unit?
2019 HCAHPS Virtual Bootcamp
Are your HCAHPS improvement efforts not yielding the outcomes you want to achieve? Invigorate your organization’s patient experience with the PRC Excellence Accelerator® HCAHPS Bootcamp!
Explaining PRC’s Excellent-Poor Scale
Why does PRC use an Excellent-Poor scale?
Survey Design Question Wording
How does PRC’s Survey Design Team know how to word a question?
Case Study: Playing Every Point
Moving the patient experience from very good to excellent.
CMS Adjustments to HCAHPS Data
What adjustments does CMS apply to our HCAHPS data?