Insights

Alexa’s New Job: Leveraging AI for Patient Experie...

Leveraging voice-activated AI to help caregivers could be the revolution healthcare needs to accommodate both the need for better data and the need for more human connection.

Response Rates: Myths & Misconceptions

PRC patient experience experts break down the numbers and shed some insight on how exactly response rate impacts HCAHPS scores.

Determining Action Plan Success

How do I know if my action plan is working?

Structuring Leader-Physician Rounding

Effective communication requires structure, so how do we structure leader-physician rounding?

Motivating for Achievement in PX

How do we make reaching our goal seem easier?

Proposed Rule Looking for Feedback on the CAHPS fo...

CMS is currently seeking public comment on a few items that would impact both the CAHPS for ACOs and CAHPS for MIPS programs.