Maximizing Discharge Phone Calls

Supporting and partnering with patients across the continuum of care is an essential element of patient centered excellence and delivering quality outcomes for our patients. Now more than ever before this partnership matters as much for the care experience as for driving financial performance for our organizations. A critical component and best practice in the caregiver-patient partnership is how we manage the transition from hospital to home. We have all heard the adage: discharge planning begins at admission. Clearly, much emphasis and work has been placed on making sure we meet the clinical demands for each patient while also anticipating discharge planning requirements.