by Isaiah Dominguez | Aug 1, 2019 | Patient Experience
Join Erin Godden, PRC CAHPS Communication Manager, as she discusses the 2019 updates for MIPs. Questions? Feel free to reach out to us at: [email protected] Interested? Fill out the form below to be taken directly to the webinar!
by Isaiah Dominguez | Jul 30, 2019 | Employee Experience
Sometimes despite our best intentions and effort, there is a disconnect with the outcome. Too often, I encounter leadership teams shocked or surprised to find out information that they wish they had known ahead of time. These instances share commonalities: Finding out...
by Isaiah Dominguez | Jul 25, 2019 | Employee Experience, Patient Experience
“Cinderelly, Cinderelly, night and day it’s Cinderelly. Make the fire, fix the breakfast, wash the dishes, do the mopping, and the sweeping and the dusting—they always keep her hopping. She goes around in circles till she’s very, very dizzy, still they...
by Isaiah Dominguez | Jul 17, 2019 | CHNA, DEI
The CDC (Center for Chronic Disease Prevention and Health Promotion) defines chronic health conditions as lasting a year or more, requiring ongoing medical attention and often limiting the activities of daily living. The PRC National Health Survey identified eight in...
by Isaiah Dominguez | Jul 12, 2019 | Excellence Accelerator, Patient Experience
At its simplest, Service Recovery is a set of tools and techniques that can be used to make things right after something has gone wrong with the healthcare experience. Service Recovery should activate the moment we identify we have not met the patient or their loved...
