by Noah Larsen | Jul 7, 2022 | Patient Experience
Making his second appearance as a guest on our Healthcare Experience Foundation (HXF) partners’ Healthcare Experience Matters Podcast this week is Jeff Robbins. Jeff joins us for a memorable discussion on what drives his passion for promoting excellent patient...
by Noah Larsen | Jun 16, 2022 | Utility
Plane tickets. Hotel rooms. Buffet lines. All aspects of travel that we took for granted prior to year 2020. As we sit here in our hybrid of work-from-home and in-person offices, we are thankful to be halfway through 2022 with conference experiences full of firm...
by Noah Larsen | Jun 16, 2022 | Patient Experience
In today’s healthcare landscape, hospital leaders strive more than ever to optimize their top box survey performance. In CAHPS® surveys, it means higher VBP reimbursement and CMS star ratings. At PRC, we use “Excellent” as our top box response in our loyalty surveys...
by Noah Larsen | Jun 16, 2022 | Employee Experience
Lorraine Parker-Clegg joins the our Healthcare Experience Foundation (HXF) partners for their Healthcare Experience Matters Podcast this week for a truly inspiring chat about navigating generational diversity. Lorraine touches on the challenges and benefits of a...
by Noah Larsen | Jun 14, 2022 | Market Perception
Healthcare institutions are extremely important in rural and suburban communities. They’re often the primary (sometimes only) option for residents to receive care, and they serve as a major employer for the community. However, many rural and suburban hospitals,...
