by Noah Larsen | Aug 27, 2019 | Patient Experience
When viewing the number of responses per question on a survey, you may notice that some questions have fewer responses than others. This difference results from 1. deliberate skip patterns in the survey that do not ask all patients exactly the same questions and/or 2....
by Noah Larsen | Aug 24, 2019 | Physician Partnership
Understand how results in a Physician Engagement study are segmented by specialty type during presentation of results.
by Noah Larsen | Aug 22, 2019 | Patient Experience
“Scripting” in healthcare describes specific phrases that caregivers use to increase patients’ understanding of the care, improve perceptions of the hospital, communicate reasons behind actions, etc. Quint Studer often talks about “key words at key times,” which are...
by Noah Larsen | Aug 19, 2019 | Patient Experience
Outcomes measures are important and the target of many strategies. But they are not always useful in understanding the journey; they are not helpful in identifying challenges along the way. Put simply, if your outcomes measures don’t move after an action plan has been...
by Noah Larsen | Aug 16, 2019 | Physician Partnership
Effective communication requires structure. How do physicians provide feedback to leaders? How do leaders communicate improvements and other information to physicians? The answer at most high-performing organizations in terms of medical staff perceptions is: senior...
