by Noah Larsen | Aug 15, 2019 | Patient Experience
It’s difficult to motivate employees to change by asking them to summit Mt. Everest. Instead of making the challenge sound more daunting, leaders should make it sound more accessible.
by Noah Larsen | Aug 9, 2019 | Patient Experience
Executing the best strategy to improve our patients’ experiences requires us to start from within. This does not mean we can discount successful strategies others have used. No matter the source, there are plenty of process lessons we can learn from others. The best...
by Noah Larsen | Aug 9, 2019 | Physician Partnership
Key Drivers of Excellence® are the areas that are most influential to physicians’ overall perceptions; in other words, they provide you with a more specific place to focus your efforts. Every survey question provides information, but not every piece of information is...
by Noah Larsen | Aug 7, 2019 | Patient Experience
Statisticians have realized that there is one issue that is far more important than sample size to producing useful data, and that is bias. If one does not draw an accurate sample, one cannot speak intelligently about the nature of the population. PRC works hard to...
by Noah Larsen | Aug 1, 2019 | Patient Experience
It’s that time of year again! Before you take a peek at your crisp, new VBP report, let’s go over it together and make sure everything makes sense.
