by Noah Larsen | Jun 24, 2019 | Patient Experience
The primary objective of using a random sample survey methodology is to speak intelligently about the entire population from which the sample is taken. The biggest impediment to accomplishing this goal is the injection of bias. Here we explain how PRC’s telephone...
by Noah Larsen | Jun 17, 2019 | Employee Experience
A daily commitment to make sure all leaders and staff are aware of safety operations, risks, and barriers. Our experience with best practice is that leaders come together in the beginning of the shift. All leaders and managers review what operations are going to look...
by Noah Larsen | Jun 17, 2019 | Employee Experience, Patient Experience
Owensboro Health is a nonprofit health system with a mission to heal the sick and to improve the health of the communities it serves in Kentucky and Indiana. With their ongoing commitment to patient quality care, Owensboro Health engaged PRC to help drive excellence...
by Noah Larsen | Jun 17, 2019 | Patient Experience
Sample non-negotiable behaviors to employ in perioperative services, including managing up and respectful communication.
by Noah Larsen | Jun 14, 2019 | Employee Experience
As organizations turn their focus toward patient experience, workforce engagement, operational improvements, and other critical priorities of our industry, there is increasing urgency around assessing and developing competencies to achieve desired performance. We know...
