2025 Healthcare Leadership Award Recipients Announced

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PRC’s Method for Normative Comparisons

PRC’s Method for Normative Comparisons

The challenge with looking at raw scores (e.g., Percent Excellent) is a lack of context. When, for example, 56.3% of your patients rate their overall care as “Excellent,” is that good or bad? In order to give more meaning to this Percent Excellent raw score, PRC...
Hourly Rounding

Hourly Rounding

Let’s face it; hourly rounding is commonly considered the silver bullet for patient experience, quality, and safety outcomes. Yet consistency in practice and competency in process is elusive in most organizations. All that is required is ensuring staff visit the...
Leader to Leader Reward and Recognition

Leader to Leader Reward and Recognition

Rarely do we over reward and recognize our leaders. Demonstrating appreciation for Directors, Managers and Supervisors and building leadership peer group relationships is critical to creating a high performing culture. Our team recently observed a best practice in...
Analyzing (Seemingly) Contradicting Motion

Analyzing (Seemingly) Contradicting Motion

To establish a percentile ranking, PRC compares your data to our national normative database, which is compiled on an annual basis. Requirements to achieve the 50th or 90th percentile this year are usually different than last year and will likely be different next...