by Noah Larsen | Feb 8, 2019 | Patient Experience
When surveying patients, we want respondents to recognize the legitimacy of PRC’s call, and also want to point respondents to think about the specific healthcare experience for which we are calling.
by Noah Larsen | Feb 1, 2019 | Community Health
Many different program planning tools exist, but one of the most common and popular is the logic model. Logic models can fill in gaps on implementation strategy documents and ensure that you use funding to its greatest potential. Producing a logic model also creates...
by Noah Larsen | Jan 25, 2019 | Patient Experience
Studying what’s wrong, communicating compassion with patients, identifying opportunities for improvement, and coaching for excellence; all of which contribute to improving PX in your organization.
by Noah Larsen | Jan 24, 2019 | Physician Partnership
To assess physicians’ emotional and intellectual commitment to the organization, physicians are asked to rate their agreement with a list of statements. PRC calculates an engagement score for each physician by averaging their responses.
by Noah Larsen | Jan 14, 2019 | Patient Experience
Care transitions measurement was added to the HCAHPS survey in January 2013, and became part of Value-Based Purchasing as of 2016 patients. One of the goals for this added measurement is to lower re-hospitalization rates, by ensuring patients have the proper education...
