by PRC | Oct 9, 2019 | Consumer & Brand
Households across the country are dropping landlines and moving to cell phones. But are people really talking on the phone less? A misperception of many is that people don’t want to do phone surveys from their cell phone and prefer online instead. Many will say that...
by PRC | Sep 20, 2019 | Employee Experience
As the ones interacting, evaluating, and supporting the patient and their families along the continuum of care, caregivers embody a large part of the patient experience. Traditionally, healthcare leaders have focused on improving the patient experience by developing...
by PRC | Sep 5, 2019 | Physician Partnership
One of the hard lessons in healthcare is learning to accept the things you cannot change, while simultaneously pouring incredible amounts of effort into making the changes you’re able. Physicians can change a patient’s health status, but not how long it takes to...
by PRC | Jun 21, 2019 | Patient Experience
Methodist Health System fiercely embraces its commitment to service excellence. Implicit in its tagline, “The Meaning of Care®,” is the promise that leaders and employees at every level of the organization give their best effort every day, while fostering and...
by PRC | Apr 10, 2019 | CHNA
How many people in your community use opiates? Five percent? Twenty? The National Institute on Drug Abuse reports a daily average of over 130 deaths from opioid overdose, and while it’s relatively straightforward to obtain the statistics behind overdoses, it’s much...
