by PRC | Oct 11, 2018 | Employee Experience
Improving Teamwork and the Overall Quality of Care How can you leverage your top key drivers to drive your overall quality of care and ultimately improve the patient experience? What does maintainable work using best practices and sustainment initiatives look like?...
by PRC | Oct 4, 2018 | Physician Partnership
Healthy and effective working relationships are important to all industries. Hospital/physician relations is no different. As some healthcare organizations have already learned, establishing a good working relationship with the number one business partner that...
by PRC | Oct 4, 2018 | Patient Experience
Chicago Exclusive! Rising Responses, Rising Scores Did you know that higher response rates correlate to higher HCAHPS scores? First published by HQI, this correlation has been proven to hold for hospitals of all sizes across the nation, and we’re showing you exactly...
by PRC | Oct 3, 2018 | Patient Experience
Alexa, why does my head hurt?” She doesn’t have an answer yet, but it shouldn’t surprise anyone when she does. As smart technology surrounds more and more elements of daily life, many providers look to that technology to better communicate with and ease the minds of...
by PRC | Sep 27, 2018 | Patient Experience
How to ask, “What could I have done differently” for better healthcare Trepverter: a Yiddish word for when you know exactly what you want to say to someone…hours after the conversation has ended. Literally, “words that arrived too late,” this sensation sits in our...
