by PRC | Sep 20, 2019 | Employee Experience
As the ones interacting, evaluating, and supporting the patient and their families along the continuum of care, caregivers embody a large part of the patient experience. Traditionally, healthcare leaders have focused on improving the patient experience by developing...
by Isaiah Dominguez | Sep 5, 2019 | Employee Experience, Utility
Is the tree shaking, or am I? Peeling my arm off the tree trunk and examining my hand revealed I was indeed the unsteady party. I pressed my face against the rough bark and steeled my nerves. I was going to team build if it killed me. Relying on my stubbornness to...
by Isaiah Dominguez | Aug 28, 2019 | Employee Experience, Patient Experience
There are some key updates to the Magnet Recognition Program® that we want to keep you updated on! Join Christy Harris as she shares pertinent new information and tips on how to anticipate these changes.
by Isaiah Dominguez | Jul 30, 2019 | Employee Experience
Sometimes despite our best intentions and effort, there is a disconnect with the outcome. Too often, I encounter leadership teams shocked or surprised to find out information that they wish they had known ahead of time. These instances share commonalities: Finding out...
by Isaiah Dominguez | Jul 25, 2019 | Employee Experience, Patient Experience
“Cinderelly, Cinderelly, night and day it’s Cinderelly. Make the fire, fix the breakfast, wash the dishes, do the mopping, and the sweeping and the dusting—they always keep her hopping. She goes around in circles till she’s very, very dizzy, still they...
by Noah Larsen | Jul 19, 2019 | Employee Experience
A key to reinforcing excellent behavior is to show appreciation. Saying “Thanks!” may seem less hard-nosed than other aspects of leadership, but it can have a dramatic impact on morale, culture, and behavior. Instead of badgering low performers, we should spend more...
