by Noah Larsen | Oct 22, 2021 | Patient Experience
The goal of our HCAHPS Experience Resources is to equip your patient experience improvement efforts and create lasting results. In our work, we have the opportunity to work with extraordinary leaders, staff, and physicians who care deeply about cultures that strive to...
by Noah Larsen | Oct 15, 2021 | Patient Experience
Launch Event: Introducing the Healthcare Experience Academy Join us for an exclusive look at a unique healthcare learning opportunity. The Healthcare Experience Academy is a new program created by the Healthcare Experience Foundation coaches who lead our Excellence...
by Noah Larsen | Oct 7, 2021 | Patient Experience
Joni Jan Gnida, CPXP, and Andrea Paseka, BA, two of PRC’s resident CAHPS® experts, for a webinar that covers developments and updates in CAHPS® and VBP throughout 2021, along with the impact of the COVID-19 pandemic on patient perceptions and CAHPS® performance....
by Noah Larsen | Oct 5, 2021 | Patient Experience
Mission Regional Medical Center is a 297-bed nonprofit community hospital in Mission, Texas with mostly semi-private rooms. The Joint Commission-accredited hospital employs 1,000 people and currently sports a 1% turnover rate, compared to the 17% national average. In...
by Noah Larsen | Sep 9, 2021 | Patient Experience
CMS provided the FY 2022 IPPS Final Rule, which provides guidance on the use of CY2020 HCAHPS data for Value Based Purchasing (VBP). Previously, we learned that CMS was not going to use the Q1 2020 or Q2 2020 data in VBP, the submission of which was optional. If you...
by Noah Larsen | Sep 2, 2021 | Patient Experience
Kathleen Lynam, an Executive Coach and Senior Advisor with the Healthcare Experience Foundation (HXF) PRC Excellence Accelerator® Coach joins today’s episode of our HXF partners’ Healthcare Experience Matters podcast. Mindfulness and the ongoing, positive impact...
