by Noah Larsen | Mar 29, 2019 | Patient Experience
A saw tooth pattern refers to results jumping up and down from time period to time period, resembling the teeth of a saw. This pattern can be frustrating and confusing to anyone held accountable to this data. To understand its cause, it’s necessary to understand a few...
by Noah Larsen | Mar 29, 2019 | Patient Experience
PRC Patient Norms, sometimes referred to as benchmarks, establish rankings and allow comparison to other facilities with which PRC conducts research. You can view the normative breakout for any question on your survey using the Norms application on...
by Noah Larsen | Mar 28, 2019 | Patient Experience
“We ask our patients to rate their care at the bedside and what we hear does not match the PRC scores. When we do post-discharge phone calls, everyone says ‘excellent.’ There must be something wrong with the data.” While the desire for healthcare professionals to...
by Noah Larsen | Mar 28, 2019 | Patient Experience
Once PRC receives a client’s file and performs the necessary quality checks, we pull a random sample large enough to complete that week’s needed interviews (in accordance with the sample plan). In order to obtain the correct number of completed interviews, PRC pulls a...
by Noah Larsen | Mar 21, 2019 | Patient Experience
HIPAA stands for Health Insurance Portability and Accountability Act and, in part, establishes rules for maintaining the patient’s privacy and security of their health information. HIPAA rules apply to “covered entities,” which include health plans and health care...
by Isaiah Dominguez | Mar 18, 2019 | Patient Experience
Each year, PRC participates in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey vendor training to stay up to date on CAHPS happenings. So what did we find out this year? HCAHPS has some big changes headed our way for 2019!...
