by Noah Larsen | Apr 17, 2019 | Patient Experience
The challenge with looking at raw scores (e.g., Percent Excellent) is a lack of context. When, for example, 56.3% of your patients rate their overall care as “Excellent,” is that good or bad? In order to give more meaning to this Percent Excellent raw score, PRC...
by Isaiah Dominguez | Apr 16, 2019 | Patient Experience
Each spring The Beryl Institute holds the Patient Experience Conference to support leaders improving the patient experience across various roles. This year, the event took place April 3-5 in Dallas, Texas and celebrated the incredibly accurate theme “To Care is...
by Noah Larsen | Apr 15, 2019 | Employee Experience, Patient Experience
“Managing up” occurs when we highlight positive aspects of our service or organization. Many organizations are faced with challenges, from old facilities to high turnover rates, so they hesitate to use this approach for improving perceptions. These same...
by Noah Larsen | Apr 15, 2019 | Patient Experience
Let’s face it; hourly rounding is commonly considered the silver bullet for patient experience, quality, and safety outcomes. Yet consistency in practice and competency in process is elusive in most organizations. All that is required is ensuring staff visit the...
by Isaiah Dominguez | Apr 11, 2019 | Patient Experience, Utility
You already know you’re going to pack your day with learning at the 2019 PRC Excellence in Healthcare Regional Summit, but did you know you can get educational credit for your efforts? With insights from PRC professionals and industry leaders alike, our summit helps...
by Noah Larsen | Apr 10, 2019 | Patient Experience
To establish a percentile ranking, PRC compares your data to our national normative database, which is compiled on an annual basis. Requirements to achieve the 50th or 90th percentile this year are usually different than last year and will likely be different next...
