Patient Rounding is a practice and a process, designed to connect leaders and patients and giving patients confidence in the organization, the team, its leadership, and quality of care.
Why? To validate staff performance and provide a mechanism for following up on recognition or coaching, we must understand our patient’s experience through their eyes.
How? A purposeful, scheduled round by a departmental leader with patients and families that establishes trust and allows the patient/family to share meaningful information we can use for building our staff’s service excellence.
What? A three-phased practice that includes Plan, Execute, and Reflect