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Monitoring for Quality

June 4, 2019

PRC’s primary goal is to provide you quality data, and to do this, we vigorously examine how that data is being collected and work diligently to improve those processes. We monitor the data collection at global levels (e.g., Are the dispositions for calls in terms of language, refusal, unable to complete, etc. correct? Are the phone numbers being used as effectively as possible?), at study-type levels (e.g., Are interviewers abiding by the strict CAHPS protocols?), and at the individual interviewer level (e.g., Is the interviewer easy to understand?).