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PRC’s Proactive Measures in Response to COVID-19

March 30, 2020

As COVID-19 cases rise across our home state of Nebraska and worldwide, we at PRC are taking every precaution to ensure the safety of our employees and the trust of our clients.

To stay proactive, we are taking measures that reinforce agility and transparency, under the direction of our Incident Response Team and with guidance from our Business Continuity Plans. Now, more than ever before, teamwork is of utmost importance. Knowing that while we are apart physically, we are closer together in spirit, in attitude, and in focus toward our common goal of keeping ourselves safe and healthy alongside our collaborative partnerships. Our teams are confident that the talented, conscientious team at PRC, with guidance and support from a devoted leadership and response team, will adapt in this pandemic situation and will continue delivering the excellence you expect from PRC.

As a valued partner, our greatest value comes from being trustworthy and dependable, leaving one less worry on that tray of excellence. We will carry on with the important work of helping you listen to your patients, physicians and staff, and community while you carry on with your critical mission. To the best of our ability and to the extent that we can control, we continue to administer surveys, provide reporting and analysis, and support you to complete your influential responsibilities.

Communication is very important to our privately-owned business. We will continue to keep our clients informed to hold true to our values: service, quality, collaboration, innovation, and growth. With commitment to work together, we encourage and welcome feedback from our client partners regarding how we can best support your needs during this time. Specifically, our CAHPS team has a perfect record for on-time submissions since the very beginning, and CAHPS surveying will remain a high priority for PRC. This accomplishment will be granted by our dedication and communication with you.

To conclude, thank you. Thank you for your dedication to making healthcare better; we are genuinely inspired by your commitment. We offer flexibility in the services we deliver to your teams because not every day is normal. Every day is healthcare differently.

As part of PRC’s ongoing mission to empower healthcare organizations to drive excellence and in light of the current COVID-19 healthcare crisis, our leadership team has made the decision to offer a Crisis Response survey to client and non-client hospitals at no charge. 
The Crisis Response survey lets your staff and physicians share their perspectives on how the COVID-19 pandemic is affecting their work. With meaningful feedback between staff, physicians, and leaders, you’ll be able to manage the needs of your hospital and provide excellent care in the midst of adversity – all at no cost to your organization.
Anyone interested in a quick demo or more information, please contact us at [email protected] to learn more.