Search Results for:
OAS CAHPS: Testing the New Mixed Mode Option
Join PRC to learn about the newly-approved OAS CAHPS mixed mode methodologies that contain an e-survey component.
Using Data to Tell a Story and Improve the Patient...
Explore the possibilities of sifting through data to gain key insights and using data to tell a story and improve the patient experience.
2022 HCAHPS Vendor Update Training Information
Since Q1 2020, publicly reported HCAHPS scores have fallen and remain lower than pre-pandemic levels across all HCAHPS measures.
2021 HCAHPS Mode Experiment Moves Us Towards “HCAH...
CMS discussed preliminary findings from last year’s HCAHPS mode experiment and a loose timeline for “HCAHPS 2.0.”
Avoiding Blame and Judgement, an Interview with Ka...
With efforts in place to avoid blame and judgement, we create an atmosphere that allows the patient experience to better thrive.