by Noah Larsen | May 11, 2020 | Patient Experience
As healthcare leaders, staff, and physicians, we have learned a lot over the last several weeks, yet there is still a lot to learn ahead of us. As organizations focus on moving forward in a new normal, the work must continue. We are re-opening surgeries, procedures,...
by Noah Larsen | May 7, 2020 | Patient Experience
In this video, PRC’s Audrey Page & Nancy Miller share how you can use PRC Voices® to compile patient comments that commend your team’s perseverance during the COVID-19 health crisis. Caregiver compliments can bring encouragement and strength to those on the...
by Noah Larsen | May 5, 2020 | Employee Experience, Patient Experience
During PX surveys, comments give patients opportunities to emphasize, contextualize, or otherwise share their thoughts on anything they couldn’t in a scaled question. They’re valuable sources of qualitative data, and as part of PRC’s commitment to excellence in...
by Noah Larsen | Apr 30, 2020 | CHNA
Everything has changed, or at least so it seems. As you continue your work to improve the health of your communities, you need to now factor in how our behaviors and our social and economic well-being have been quickly and drastically affected by the coronavirus...
by Noah Larsen | Apr 6, 2020 | Patient Experience
For several years, PRC’s annual key drivers analyses have identified safety as one of the most important aspects of care that patients consider when they evaluate their overall experience, and this is true for almost all care settings: inpatient, ED, and ambulatory...
