by PRC | Sep 26, 2018 | Employee Experience
Employee Retention: The Strategic Imperative Turnover remains a pressing issue for healthcare leaders. Failing to hire and retain our best employees jeopardizes morale, patient experiences of care and quality/safety outcomes; as well as is a direct cost to the bottom...
by PRC | Sep 20, 2018 | Employee Experience
By: Cynthia A. King, PhD, Director of Client Organizational Development Most of us have been there at least once in our lives. You head out, traveling for work or vacation, and suddenly an unexpected situation delays you. Whether it’s due to weather, a mechanical...
by PRC | Aug 20, 2018 | Patient Experience
It’s a typical Tuesday afternoon on the 5th floor of the hospital. A new patient is admitted while Nurse A is halfway through her shift. Nurse A is a very cheerful, compassionate nurse that often goes above and beyond the call of duty to ensure the patient is...
by PRC | Apr 26, 2018 | Patient Experience
Time For Innovation- As part of PRC’s celebration of Patient Experience Week with the Beryl Institute, we’re publishing a series of four daily blog posts discussing key elements of an excellent patient experience: communication, teamwork, safety, and...
by PRC | Apr 25, 2018 | Patient Experience
As part of PRC’s celebration of Patient Experience Week with the Beryl Institute, we’re publishing a series of four daily blog posts discussing key elements of an excellent patient experience: communication, teamwork, safety, and timeliness. Historically, 2018...
