by PRC | Apr 24, 2018 | Employee Experience, Patient Experience
As part of PRC’s celebration of Patient Experience Week with the Beryl Institute, we’re publishing a series of four daily blog posts discussing key elements of an excellent patient experience: communication, teamwork, safety, and timeliness. Mel Policicchio In the...
by PRC | Apr 23, 2018 | Employee Experience, Patient Experience
As part of PRC’s celebration of Patient Experience Week with the Beryl Institute, we’re publishing a series of four daily blog posts discussing key elements of an excellent patient experience: communication, teamwork, safety, and timeliness. It’s no secret that...
by PRC | Jan 22, 2018 | Patient Experience
Southern Ohio Medical Center sought excellent patient satisfaction levels, knowing they needed to improve staff interactions with patients. Through regular reporting with PRC, hospital leadership came to better understand how their patients perceived the...