by Isaiah Dominguez | Nov 1, 2019 | Employee Experience
From pro tips on night shift mentoring to the latest in nurse safety, my time at the 2019 ANCC National Magnet Conference® was another educational and action-packed week. Joining more than 10,000 nurses and healthcare professionals in Orlando, FL, I...
by Isaiah Dominguez | Oct 16, 2019 | Employee Experience
Every year I look forward to attending the American Society for Health Care Human Resource Administration (ASHHRA) conference. This year, the theme was “Connect, Innovate, and Transform” healthcare. There was one session that really stood out to me as exuding the...
by Isaiah Dominguez | Oct 14, 2019 | Utility
When I was very young, I wanted to be a zookeeper. Not because I had a strong yen for biology or a desire to clean up after elephants, but because I was deeply indignant that going to the zoo only meant looking, not touching. I wanted so badly to pet the lions, but...
by Isaiah Dominguez | Sep 30, 2019 | Excellence Accelerator
In 2016, global tech ethnographer Tricia Wang spoke at TEDxCambridge on “thick data”—the precious, unquantifiable insights gleaned from speaking with actual people. That same year, Wang revisited a Medium article detailing how ethnography is the key to making big...
by PRC | Sep 20, 2019 | Employee Experience
As the ones interacting, evaluating, and supporting the patient and their families along the continuum of care, caregivers embody a large part of the patient experience. Traditionally, healthcare leaders have focused on improving the patient experience by developing...