by Noah Larsen | Jun 17, 2020 | Patient Experience
In the spring of 2020, medical practices that were easing into a blended approach for patient visits of 10% telehealth/90% in-person suddenly found those numbers flipped upside down. Some practices hadn’t even started down the telehealth road; others had completely...
by Noah Larsen | May 7, 2020 | Patient Experience
In this video, PRC’s Audrey Page & Nancy Miller share how you can use PRC Voices® to compile patient comments that commend your team’s perseverance during the COVID-19 health crisis. Caregiver compliments can bring encouragement and strength to those on the...
by Noah Larsen | May 5, 2020 | Employee Experience, Patient Experience
During PX surveys, comments give patients opportunities to emphasize, contextualize, or otherwise share their thoughts on anything they couldn’t in a scaled question. They’re valuable sources of qualitative data, and as part of PRC’s commitment to excellence in...
by Noah Larsen | Apr 6, 2020 | Patient Experience
For several years, PRC’s annual key drivers analyses have identified safety as one of the most important aspects of care that patients consider when they evaluate their overall experience, and this is true for almost all care settings: inpatient, ED, and ambulatory...
