by Noah Larsen | Nov 12, 2019 | Patient Experience
Our Best Practices series provides insights from clients for clients to share successful methods on various topics. As your trusted partner in healthcare, we offer these pieces of Premium Content for our clients to learn from each other with real-time...
by Isaiah Dominguez | Nov 8, 2019 | Patient Experience
Update: On November 8, 2019, CMS released the HH CAHPS final rule where they state, “…we are not finalizing the removal of question 10 from all HH CAHPS Surveys.” Upon review of comments from the proposed rule, CMS found that many commenters expressed concern that...
by Isaiah Dominguez | Nov 7, 2019 | Consumer & Brand
Embracing Excellence to Drive Consumers to Your Brand Join PRC for a new consumer webinar, “Embracing Excellence to Drive Consumers to Your Brand.” During this webinar, a PRC expert, Keith Schneider, discusses the importance of having an excellent patient experience...
by Noah Larsen | Nov 5, 2019 | Excellence Accelerator, Patient Experience
Experience Mapping is an organic process that maps the patient experience before, during, and after care delivery. It takes the perspective of the patient, identifying multiple “touchpoints” that create moments to build trust, confidence, and...
by Isaiah Dominguez | Oct 28, 2019 | CHNA, Consumer & Brand, DEI
Your ability to read and comprehend the intricacies of this blog and most of PRC’s publications may seem like a given. Much of our audience is college-educated, but many of you, especially those working with patients, regularly encounter illiterate adults and may not...