by Isaiah Dominguez | Apr 26, 2019 | Patient Experience
No matter your position in the healthcare industry, Patient Experience Week is something special. Whether you’re the CFO of a hospital, a frontline nurse manager, or the associate marketing director of a healthcare market research organization (hello!), patient...
by Isaiah Dominguez | Apr 25, 2019 | Patient Experience
“Hospitals may not be getting enough responses to showcase caregiver efforts” The positive correlation between Hospital Consumer Assessment of Healthcare Providers and System (HCAHPS) dimension scores and response rates accentuates the need for hospitals...
by Isaiah Dominguez | Apr 19, 2019 | Patient Experience, Utility
VOICES is a one-of-a-kind app where healthcare leaders can hear the experiences of patients, in the unique voice of the patient. The cadence of a speaker’s voice brings new weight to comments, offering a depth of motivation not possible with other methods. Often...
by Isaiah Dominguez | Apr 16, 2019 | Patient Experience
Each spring The Beryl Institute holds the Patient Experience Conference to support leaders improving the patient experience across various roles. This year, the event took place April 3-5 in Dallas, Texas and celebrated the incredibly accurate theme “To Care is...
by Isaiah Dominguez | Mar 12, 2019 | Patient Experience
One of the things I am most proud about at PRC is our devotion to creating Patient Loyalty, so it was refreshing to our team to see the latest Health Affairs article, “The Next Generation of Measuring Patient Experience.” In our 40-year history, we have constantly...
