by Noah Larsen | Jul 15, 2021 | Patient Experience
In order to reduce survey fatigue among patients, PRC has put forth a wait period exclusion protocol that is consistent with the Centers for Medicare and Medicaid’s (CMS) strict guidelines for the following CAHPS® surveys: Inpatient HCAHPS, Home Health CAHPS, and...
by Isaiah Dominguez | Feb 25, 2020 | Patient Experience
Picture this: A nearly empty emergency department (ED) waiting room with virtually no wait time. Hard to imagine? For most of us, it certainly is. In the world of healthcare, there lies an unspoken roadblock when you enter the ED. At first glance, people can usually...
