One of the most powerful techniques to improve and sustain an outpatient department or ambulatory care experience that drives patient loyalty is implementing ways to keep patients informed throughout their visit. When patients make outpatient/ambulatory appointments, they typically expect more expedited care and higher degrees of responsiveness than in the emergency and inpatient care settings—especially if they plan to return to work or appointments following their care. At PRC, we often see wait times emerge as a key driver for outpatient and ambulatory care experiences. While what is deemed an acceptable wait time varies from individual to individual, we have designed this resource based on our work with many organizations improving patient perceptions of waiting.
Wait Time Communication
This premium content is only available to our PRC Partners. If you are an EasyView® customer you can login to view this post with the button below. Otherwise please visit the EasyView® page to learn more.
Having trouble logging in? Click here to send us an email so we can help you get access!