From Headaches to Highlights: Reinventing SOPS® at CRH
Hosted by:
- Bethany Radecki, MSN, RN , ACNS-BC, CPPS, Director of Quality, Patient Safety and Experience at Columbus Regional Health
- Tracy Hall, MSHAL, Director, Physician & Employee Solutions at PRC
Discover how Columbus Regional Health transformed their AHRQ Surveys on Patient Safety Culture® (SOPS®) process to boost participation, streamline reporting, and turn results into action. The session will highlight the organization’s journey from managing surveys in-house to partnering with PRC—leading to improved engagement, actionable insights, and reduced internal burden. Attendees will explore lessons learned, key takeaways, and real-world strategies to sustain success.
Learning Objectives:
- Understand the challenges of conducting SOPS® in-house and the benefits of partnering with an external vendor.
- Optimize the use of a participation dashboard to guide and encourage areas during the data collection period, increasing the number of employees who complete the survey.
- Learn how to leverage reports and strategic insights to drive staff engagement and actionable change.
Click below to view an OnDemand recording of the session, and view the full list of 2025 summit session recordings here.
