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Insights

Advancing the Patient Experience in Children’s Hea...
On today’s discussion, we learn about some key challenges that exist when it comes to providing excellent patient experiences for children.

Communication and Patient Empathy in Fast-Paced Se...
Today’s Healthcare Experience Matters podcast with Dr. Kacey Gibson might best be summed up in three simple words: “Just Be Human.”

CMS Advice on Improving your HCAHPS Data Represent...
Response rates can contribute to the representativeness of your studies, and PRC’s approach to HCAHPS helps our clients actualize both.

Radiation Oncology (RO) Model Delayed
CMS delayed start date of the Radiation Oncology (RO) Model from 1/1/23 to a date that will be established through future rulemaking.

FFY2023 HCAHPS VBP Will Be Payment Neutral
CMS recently finalized proposals for the Hospital Inpatient Prospective Payment Systems (IPPS).

New Research on the Practical Application of Leade...
Kathleen Lynam shares what new research demonstrates are high impact behaviors for this year and beyond.